TERMS AND CONDITIONS
The brand “SR by Sonali Raman” and the domain name “Sonaliraman.com” are owned and operated by “Rangeen Dori for Trading and Decoration” which is a company with its registered office at 386, D- Ring Road, Villa No 8, Zone 40, Street 250. P O Box 23755. Doha, State of Qatar.
Welcome to Sonaliraman.com and SR by Sonali Raman.
Sonaliraman.com and/or its affiliates provide their products/services to You subject to the following conditions. If You visit or shop at Sonaliraman.com and use SR by Sonali Raman products, You accept these conditions. We encourage You to read the following terms governing Your use of and purchase of products from this site. In addition, when You use any current or future service of “Sonaliraman.com,” or visit or purchase from any business affiliated with Sonaliraman.com whether or not included in the Sonaliraman.com Website, You will be subject to the guidelines and conditions applicable to such service or business.
Please read this Agreement carefully because it affects Your rights and liabilities under the law. By using or accessing this Website, You confirm that You have read and agreed to be bound by this Agreement. If You do not agree to this Agreement, You cannot access or use this Website.
In these Terms, please note that:
- “You,”and “User” shall mean the end User accessing the Website, its contents and using the products/services offered through the Website.
- “Account” shall mean the account You have created/will create to log in, access, and use this Website.
- “SR by Sonali Raman” “Company,” “Us,” “We,” and “Our” shall mean “Rangeen Dori for Trading and Decoration.”
- “Party” shall mean You, Us, or any other Party using this Agreement. “Parties” shall mean You and Us.
- “Product”/ “services” shall mean all products/services available on our Website and as detailed on Your invoice.
- “Service Providers” mean independent third-party service providers
- “Website” means “Sonaliraman.com.”
- “Content” shall mean all information available on the Website, including, without limitation, text, data, codes, images, photographs, graphics, software, design, and any other materials available on this Website.
Right to Change
Rangeen Dori for Trading and Decoration reserves the sole right to update or modify these Terms and Conditions at any time without prior notice. We, therefore, encourage You to review these Terms and Conditions every time You visit our Website or purchase products from Us.
The minimum age to use our Website is 18 years. We do not assume any legal responsibility for false statements about age.
Sonaliraman.com grants You limited permission to access and make personal use of this site and not to download (other than page caching) or modify it or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Sonaliraman.com. You may not use any proprietary information (including images, text, page layout, or form) of Sonaliraman.com and/or our affiliates without express written consent. Any unauthorized use terminates the permission granted by Sonaliraman.com.
When You Use any of our Products/Services or send e-mails to Us, You are communicating with Us electronically. By using our Products/Services, You consent to receive communications from Us electronically. We will communicate with You by e-mail, by posting notices on this site or through other means. You agree that all Agreements, notices, disclosures, and other communications that We provide to You electronically satisfy any legal requirement that such communications be in writing.
If You Use this site, You are responsible for maintaining the confidentiality of Your account and password and for restricting access to Your computer. You agree to accept responsibility for all activities that occur under Your account or password. Sonaliraman.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
You agree, inter-alia, to provide true, accurate, current, and complete information about Yourself as prompted by the Website registration form or provided by You as a Visitor or User of a third-party site through which You access the Website. If You provide any information that is untrue, inaccurate, not current, or incomplete, or We have reasonable grounds to suspect that such information is false, inaccurate, not current, or incomplete, Rangeen Dori for Trading and Decoration has the right to indefinitely suspend, terminate or block access of Your membership with the Website and refuse to provide You with access to the Website.
As a condition of purchase, our Website requires Your permission to send You promotional and administrative e-mails. We will send You information regarding Your account activity and purchases, as well as updates about our products and promotional offers. You can opt-out of our promotional e-mails anytime by clicking the unsubscribe link at the bottom of any of our e-mail correspondences. The offers made in any promotional messages sent via e-mails/text messages etc., shall be subject to change at the sole discretion of Rangeen Dori for Trading and Decoration without any responsibility to provide You with any information regarding such change.
Rangeen Dori for Trading and Decoration reserves the right to terminate Your membership and refuse to provide You with access to the Website if it is brought to its notice or if it is discovered that You are under the age of 18 years.
Reviews, Comments, Communications, And Other Content
Visitors may post reviews, comments, other content, and other communications as well as submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.”
You should not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Sonaliraman.com reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted content.
If You do post content or submit material, and unless We indicate otherwise, You grant Sonaliraman.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Sonaliraman.com and its affiliates and sublicense the right to use the name You submit in connection with such content if they choose. You represent and warrant that You own or otherwise control all of the rights to the content that You post, that the content is accurate, that use of the content You supply does not violate this policy and will not cause injury to any person or entity, and that You will indemnify Sonaliraman.com or its affiliates for all claims resulting from content You supply. Sonaliraman.com has the right but not the obligation to monitor and edit or remove any activity or content. Sonaliraman.com takes no responsibility and assumes no liability for any content posted by You or any third party.
Sonaliraman.com and its affiliates attempt to be as accurate as possible in all product descriptions. However, Sonaliraman.com does not warrant that product descriptions and/or other content of this Website is accurate, complete, current, reliable, or error-free.
While We have done our best to display as accurately as possible the colors of the products shown on this Web site, We cannot guarantee that Your monitor’s display of any color will be accurate, as the colors You see will depend on Your monitor.
The Prices on our Website may differ from prices that are available at various retail outlets that stock SR by Sonali Raman. Further, the prices may vary from country to country for the same product. Prices shown on the Website are subject to change without prior notice. These prices only reflect the MRP and do not include shipping and taxes, which may be extra as applicable.
All Duties & Taxes for international orders will apply as per the rules of the shipping destination and will be borne by the customer.
Despite our best efforts, a small number of the items in Our catalog may be mispriced. If We discover mispricing, We will do one of the following:
- If an item’s correct price is lower than our stated price, We will charge the lower amount and ship You the item.
- If an item’s correct price is higher than our stated price, We will, at our discretion, either contact You for instructions before shipping or cancel Your order and notify You of such cancelation.
Please note that this policy applies only to products sold and shipped by Sonaliraman.com.
With respect to items sold on Sonaliraman.com, We charge Your credit card before Your order has entered the shipping process. If, for any reason, We cannot ship You the products as per Your order, We will inform You electronically and refund the value of the products not available.
From time to time, there may be information on our Website, or in our catalog that may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Rangeen Dori for Trading and Decoration reserves the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice.
The price of Our merchandise, as mentioned on Sonaliraman.com, is the Maximum Retail Price (MRP) for the said product. Applicable taxes may be charged depending on the destination where the order has to be shipped. Rangeen Dori for Trading and Decoration reserves the right to collect taxes and/or such other levy/ duty/ surcharge that it may have to incur in addition to the regular taxes it may have to pay.
While availing any of the payment method/s offered by Us, We are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to You, including but not limited to the following: (a) lack of authorization for any transaction/s; (b) or exceeding the present limit mutually agreed by You and between Your “Bank /s”; (c) or any payment issues arising out of the transaction; (d) or decline of transaction for any other reason/s.
All payments made against the purchases of Products/Services on Sonaliraman.com by You shall be as against the MRP displayed on the Website and shall be as per the terms and conditions of the third-party Online Payment Gateway Services as adopted and applicable to Your transaction as approved by Rangeen Dori for Trading and Decoration. Before shipping Your order to You, We may request You to provide supporting documents (including but not limited to Government-issued ID and address proof) to establish the ownership of the payment instrument used by You for Your purchase. This is done to ensure a safe and a foolproof online shopping environment for our Users.
Rangeen Dori for Trading and Decoration may employ third-party facilities for Payments on the Website. Use of such third-party services will be governed by their User Agreement, Seller Terms, Conditions, and other rules and policies as may be required and applicable to the nature of Your activities.
Our shipping and processing charges are intended to compensate Rangeen Dori for Trading and Decoration for the cost of processing your order, handling, and packing the products you purchase, and delivering them to you. Processing the order normally takes 2 business days and Shipping usually takes 5-7 business days.
We will send an email confirming Your order and may contact You to confirm this before shipping the products. We are also happy to track Your shipment and provide You with any assistance You may require post-ordering.
We aim to keep every item on our website in stock. If there is an item that You purchase and then We realize this item is not available, We will promptly update You within 2 business days of Your purchase and fully refund your money for the out-of-stock item.
We can only process one shipping address per order. So, if You wish to order several items and ship them to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non-delivery of orders in case the delivery address includes P. O. Box details in any part or form. Please get back to Us by email if the courier is not delivered to you in the specified time.
All applicable import duties and clearance fees are the customer’s responsibility and will need to be paid by the customer on the receipt of the shipment. If tax and duties apply, You may need to pay these to release Your order. Also, local customs may require additional information to clear Your order. These rules vary by country. Your local government determines duty and customs charges.
We take utmost care to pack all orders safely and securely in our handstitched 100% cotton, zero-dye fabric bags. In an effort to achieve zero waste, We upcycle our scraps of fabrics by making bag handles. Our bags are designed to be reused by our customers. Our jewelry pouches are made from unbleached cotton, with stitching in our signature house color and closures with handmade cords.
We try our best to ship our pieces to you within 5-7 business days. The shipping time for customized orders and out-of-stock products would, however, be longer, and We will keep you posted about the approximate delivery date post-ordering. These delivery times are subject to location, distance, and Our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help You track a package through Our partner courier services.
We use international companies for shipping and are bound by their reach and coverage. In case Your address is in a location not served by them, We will contact you to find an alternative solution to ship Your orders on time.
You may be charged for handling fees and taxes as Your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to both retail and wholesale customers).
We have no control over these charges, and We will not be able to tell you what the cost would be, as Customs policies and import duties vary widely from country to country. It might be a good idea to contact Your local Customs Office for current charges before you order so you know what to expect in terms of additional charges, if any.
Rangeen Dori for Trading and Decoration will make its best efforts but does not guarantee delivery of products in the stipulated time as mentioned on the purchase of the product. In no manner can the contract be repudiated if Rangeen Dori for Trading and Decoration fails to deliver any one or more products in the stipulated time frame. However, if You fail to take the delivery of the goods, Rangeen Dori may charge You for additional shipping costs at its discretion.
Risk of Loss
All items purchased from Sonaliraman.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to You upon our delivery to the carrier.
Return and Exchange
Every SR by Sonali Raman is made to the highest of standards. The textiles used in Our collection are natural and, sometimes, hand or block printed or embroidered. Minor irregularities in print and fading of natural dyes are not defects. Our jewelry is entirely handmade, and any irregularity in the hand embroidery is not a defect but adds to the uniqueness of the piece.
We have made every effort to display the colors of Our products that appear on this website as accurately as possible. However, computer monitors vary. We cannot guarantee that Your monitor’s display of any color will match Our physical product exactly.
As We do not provide exchanges or returns for incorrectly ordered sizes, We request You to go through our Size Guide carefully to ensure You order the correct size. Almost all of Our garments are constructed in either free sizes or in loose, anti-fit styles which suit all body types.
Rangeen Dori for Trading and Decoration shall make all endeavors to deliver defect- free products to the purchasers. As We invest a lot of love and care in each of our pieces, as a company policy, We do not allow return or exchange of our products except under the following circumstances:
The Product Has Manufacturing Defects Or Stains. Exchange Only. No Refund.
Terms and Conditions for exchange, only if the product has manufacturing defects or stains.
- The defective and/or damaged goods so received shall be communicated to Rangeen Dori for Trading and Decoration within 48 hours of receipt. Any communication received after 48 hours of delivery shall not qualify for an exchange.
- In all cases, the product returned should be unused, and all tags and the original packaging should be included in the shipment. Please ensure that the product is in its original condition and packaging. Item(s) which show signs of wear and/or being worn before will not be eligible for returns or exchanges. We require all original papers to be returned with the product. For all exchanges, the shipper (You) must make claims for packages lost or damaged in transit.
- We also ask that in your communication regarding the defect/stain, please include photographs of the areas of concern in your email.
- An exchange for damage is allowed only once per item.
- Custom-made orders cannot be exchanged or returned.
- Merchandise on discount or sale cannot be exchanged or returned.
- You will bear the cost of shipping the product back to us.
- We will take care of the shipping when We deliver your corrected item.
- Rangeen Dori for Trading and Decoration reserves all rights to inspect the product’s condition before processing any exchanges. We will compare the photographs sent by you of the areas of concern with the returned garment; if the garment does not match the conditions seen in the photographs, it will be sent back to You at your cost.
- If the returned garment matches the condition seen in Your photographs, Your exchange will be issued within 5-7 business days, depending on the time of the year.
- Rangeen Dori for Trading and Decoration is not responsible for delays in shipping or delivery due to forces outside of Our control, such as weather. We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled.
- Please ship the exchanges back to Us at the following address:
- Ms.Sonali Raman
Villa 106 /109 JBK Compound Zone 55,
Street 340, Salwa Road,
Fereej Al Soudan,
- Ms.Sonali Raman
Order Cancelation By Rangeen Dori For Trading And Decoration
Due to unavoidable circumstances, there may be instances when an order having been validly placed may not be processed or capable of being dispatched. Rangeen Dori for Trading and Decoration reserves the exclusive right to refuse or cancel any order for any reason. Some situations that may result in Your order being canceled shall include limitations on quantities or fabrics available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department, or any defect regarding the quality of the product. We will contact You if all or any portion of Your order is canceled or if additional information is required to accept Your order. If Your order is canceled after receiving Your payment, the said amount will be reversed into Your Account/ to the source of the payment within 30 business days.
Order Cancelation By Customer
Orders once placed, cannot be canceled by You.
Disclaimer Of Warranties And Limitation Of Liabilities
This site is provided by Sonaliraman.com on an “as is” and “as available” basis. Sonaliraman.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that Your use of this site is at Your sole risk.
Rangeen Dori for Trading and Decoration does not warrant that this Website will constantly be available or available at all, or that any information on this Website is complete, true, accurate, or non-misleading.
To the full extent permissible by applicable law, Sonaliraman.com disclaims all warranties, express or implied, including, but not limited to implied warranties of merchantability and fitness for a particular purpose. Sonaliraman.com does not warrant that this site, its servers, or e-mails sent from Sonaliraman.com are free of viruses or other harmful components. Sonaliraman.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.
We will not be liable to You in any way or in relation to the contents of, or use of, or otherwise in connection with, the Website. You acknowledge, by Your use of this Website, that Your use of this Website is at Your sole risk, that You assume full responsibility for all risks associated with all necessary servicing or repairs of any equipment You use in connection with Your use of this Website, and that Rangeen Dori for Trading and Decoration shall not be liable for any damages of any kind related to Your use of this Website.
If We cannot deliver any of our Products due to implications of different territorial laws, We will return or give credit for the amount (if any) received in advance by Us from the sale of such Products that could not be delivered to You. It is Your responsibility to ensure that the products purchased on this Website are not restricted in Your territory. Rangeen Dori for Trading and Decoration shall not be responsible for any non-compliance with regard to the local laws of that territory for any product available on this Website.
You agree to defend and indemnify Rangeen Dori for Trading and Decoration (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) from and against all third-party claims, suits, damages, claims, and losses, including but not limited to reasonable attorneys’ fees, or arising out of or related to Your breach of this Terms & Conditions, or Your violation of any law or the rights of a third party or any damage to life and/or property arising from or related to Your use of the site and/or caused by the products delivered.
We reserve the right to make changes to Our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
The failure by Rangeen Dori for Trading and Decoration to enforce at any time or for any period any one or more of the terms or conditions of the Agreement shall not be a waiver by Rangeen Dori for Trading and Decoration of them or of the right any time subsequent to enforce all Terms and Conditions of this Agreement.
Any breach of any applicable local laws of that territory shall also result in, without prior notice, immediately limiting Your activity, removing Your information, temporarily/indefinitely suspending or terminating or blocking Your membership, and/or refusing to provide You with access to this Website.
If You have any questions regarding this, You can send us a regular mail addressed to:
Rangeen Dori for Trading and Decoration
386, D- Ring Road, Villa No 8,
Zone 40, Street 250.
P O Box 23755.
Failure on the part of Rangeen Dori for Trading and Decoration to perform any of its obligations and the non-furnishing of the Service shall not entitle You to raise any claim against Rangeen Dori for Trading and Decoration, or be a breach hereunder to the extent that such failure arises from an event of Force Majeure. If through Force Majeure, the fulfillment by either party of any obligation set forth in this Agreement will be delayed, the period of such delay will not be counted on in computing periods prescribed by this Agreement. Force Majeure will include any war, civil commotion, strike, governmental action, lockout, accident, epidemic, or any other event of any nature or kind whatsoever beyond the control of Rangeen Dori for Trading and Decoration that directly or indirectly hinders or prevents Rangeen Dori for Trading and Decoration from commencing or proceeding with consummation of the transactions contemplated hereby. You expressly agree that lack of funds shall not in any event constitute or be considered an event of Force Majeure.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Sonaliraman.com or its content suppliers, and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Sonaliraman.com. All software used on this site is the property of Sonaliraman.com or its software suppliers.
Some of our visual content on the Website showcases the inspiration behind Our creations. Please note that these images have been sourced via the internet and are not being used for commercial purposes. They are merely to express the story and mood behind every piece.
Each of Our products and prints is the intellectual property of Rangeen Dori for Trading and Decoration. These pieces and prints can not be used without Our consent and are protected by international copyright laws.
User shall not upload, post, or otherwise make available on the site any material protected by copyright, trademark, or other proprietary rights without the express permission of the owner of the copyright, trademark or other proprietary rights. Rangeen Dori for Trading and Decoration does not have any express burden or responsibility to provide the Users with indications, markings, or anything else that may aid the User in determining whether the material in question is copyrighted or trademarked. User shall be solely liable for any damage resulting from any infringement of Copyrights, trademarks, proprietary rights, or any other harm resulting from such a submission.
Intellectual Property Rights Complaints
Rangeen Dori for Trading and Decoration respects the intellectual property of others. If You believe Your work has been copied in a way that constitutes any Intellectual Property Rights infringement, please address a complaint to Us by way of an e-mail to SR@sonaliraman.com.
Disputes & Arbitration
Any dispute relating in any way to Your visit to Sonaliraman.com, or to products You purchase through Sonaliraman.com shall be submitted to confidential arbitration in Qatar, except that, to the extent You have in any manner violated or threatened to violate Sonaliraman.com’s intellectual property rights, Rangeen Dori for Trading and Decoration may seek injunctive or other appropriate relief in any court in Qatar, or internationally, and You consent to exclusive jurisdiction and venue in such courts.
You and We agree to the following dispute resolution process for any legal controversy or legal claim arising out of or relating to this Agreement, the Website, any subscription to the Website or any other aspect of Our relationship (“Subject Legal Claim”).
To help resolve any issues between Us promptly and directly, You and We agree to begin any arbitration within 15 days after a Subject Legal Claim arises; otherwise, the Subject Legal Claim is waived.
In an attempt to find the quickest and most efficient resolution of Our issues, You and We agree to first discuss any issue informally for at least 15 days. To do that, please send Your full name and contact information, Your concern, and Your proposed solution by e-mail to Us at SR@sonaliraman.com. If We should need to discuss an issue with You, We will contact You Using the e-mail or mailing address on Your Account.
If We do not reach an agreed-upon solution after Our discussions for at least 15 days, You and We agree that any Subject Legal Claim that either of Us may have must be resolved through binding individual arbitration in Qatar.
There are two limited exceptions to this Dispute Resolution and Arbitration provision: (a) either Party may pursue in small claims court any action that is within that jurisdiction, as long as the case proceeds on an individual basis only; (b) either Party may seek to enforce its patents, trademarks, copyrights or trade secrets in an appropriate state or federal court.
You and Us also agree to arbitrate in each of Our individual capacities only, not as a representative or member of a class, and each of Us expressly waives any right to file a class action or seek relief on a class basis.
Any grievances You have by way of use of the Website can be addressed to Us by e-mail to SR@sonaliraman.com.
We shall thereafter consider the same and respond within 30 business days of the date of such complaint/ grievance.
Rangeen Dori for Trading and Decoration
CR No 170406
386, D- Ring Road, Villa No 8,
Zone 40, Street 250.
P O Box 23755.
Jurisdiction and Choice of Law. Any claim relating to, and the Use of, this Website and the materials contained herein is governed by the laws of the state of Qatar. You consent to the exclusive jurisdiction of the state and federal courts located in Doha, Qatar.
Entire Agreement. This Agreement and the other Agreements stipulated to be incorporated herein are the entire Agreement between You and Us and supersede any prior understandings or Agreements (written or oral).
A printed version of this Agreement will be admissible in judicial and administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Severability. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall be enforced.
Assignment. You agree that this Agreement and all incorporated agreements may be automatically assigned by Us at Our sole discretion. You cannot assign this Agreement without Our written consent.
Headings. Headings are for reference purposes only and in no way define, limit, construe, or describe the scope or extent of such section.
No Waiver. Our failure to act with respect to Your or others’ breach does not waive Our right to act with respect to subsequent or similar breaches.
Survival. Clauses “COPYRIGHT,” “DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITIES,” “INDEMNIFICATION,” “REVIEWS,COMMENTS,COMMUNICATIONS, AND OTHER CONTENT,” and “DISPUTES AND ARBITRATION” shall survive any termination or expiration of this Agreement.