Every SR by Sonali Raman is made to the highest of standards. The textiles used in our collection are natural and, sometimes, hand or block printed or embroidered. Minor irregularities in print and fading of natural dyes are not defects. Our jewelry is entirely handmade, and any irregularity in the hand embroidery is not a defect but adds to the uniqueness of the piece.

We have made every effort to display the colors of our products that appear on this website as accurately as possible. However, computer monitors vary. We cannot guarantee that your monitor’s display of any color will match our physical product exactly.

As we do not provide exchanges or returns for incorrectly ordered sizes, we request you to go through our Size Guide carefully to ensure you order the correct size. Almost all our garments are constructed in either free sizes or in loose, anti-fit styles which suit all body types.

Rangeen Dori for Trading and Decoration shall make all endeavors to deliver defect- free products to the purchasers. As we invest a lot of love and care in each of our pieces, as a company policy, we do not allow return or exchange of our products except under the following circumstances:

  • The product has manufacturing defects or stains. Exchange only. No refund.

Terms and Conditions for exchange, only if the product has manufacturing defects or stains.

  • The defective and/or damaged goods so received shall be communicated to Rangeen Dori for Trading and Decoration within 48 hours of receipt. Any communication received after 48 hours of delivery shall not qualify for an exchange.
  • In all cases, the product returned should be unused, and all tags and the original packaging should be included in the shipment. Please ensure that the product is in its original condition and packaging. Item(s) which show signs of wear and/or being worn before will not be eligible for returns or exchanges. We require all original papers to be returned with the product. For all exchanges, the shipper (You) must make claims for packages lost or damaged in transit.
  • We also ask that in your communication regarding the defect/stain, please include photographs of the areas of concern in your email.
  • An exchange for damage is allowed only once per item.
  • Custom-made orders cannot be exchanged or returned.
  • Merchandise on discount or sale cannot be exchanged or returned.
  • You will bear the cost of shipping the product back to us.
  • We will take care of the shipping when we deliver your corrected item.
  • Rangeen Dori for Trading and Decoration reserves all rights to inspect the product’s condition before processing any exchanges. We will compare the photographs sent by you of the areas of concern with the returned garment; if the garment does not match the conditions seen in the photographs, it will be sent back to you at your cost.
  • If the returned garment matches the condition seen in your photographs, your exchange will be issued within 5-7 business days, depending on the time of the year.
  • Rangeen Dori for Trading and Decoration is not responsible for delays in shipping or delivery due to forces outside of our control, such as weather. We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled.
  • Please ship the exchanges back to us at the following address:
    • Ms. Sonali Raman
      Villa 106 /109 JBK Compound
      Zone 55, Street 340,
      Salwa Road, Fereej Al Soudan,
      Doha, Qatar.

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